Frequently Asked Questions (FAQ)
Below are answers to the most common questions about ordering, shipping, returns, warranties, and customer support. If you don’t find what you’re looking for, please contact us, and we’ll be happy to help.
Ordering
How do I place an order?
Orders can be placed directly through our website. Simply add items to your cart and follow the checkout process. Once your order is placed, you will receive an order confirmation email.
Can I change or cancel my order?
Orders are processed quickly and may ship before a cancellation request can be completed. We recommend reviewing all order details carefully prior to checkout.
Shipping Information
How long does it take to process an order?
Orders typically ship within 1–2 business days. During periods of high order volume, processing may take an additional business day. Tracking information is emailed once the order ships.
What shipping methods are available?
We offer multiple shipping options depending on your location and the items ordered. Available shipping methods will be displayed during checkout.
Do you ship internationally?
At this time, we do not ship internationally unless a freight forwarder is used.
Order Tracking
How do I track my order?
Once your order ships, you will receive an email with tracking details. You may also track your order using the link below.
My tracking number isn’t updating. What should I do?
Tracking updates may take up to 24 hours after shipment to appear. If your tracking information has not updated after that time, please contact Customer Service.
Returns & Exchanges
Return policy
New, factory-sealed products may be returned within 30 days of purchase.
Return options include store credit (with no restocking fee) or a refund, subject to a 20% restocking fee for opened or non-refundable items.
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.
If an item arrives damaged or incorrect, please contact customer service at for assistance.
Warranty Information
Do your products come with a warranty?
Many products are covered by a manufacturer’s warranty. Warranty coverage and terms vary by product and manufacturer.
How do I file a warranty claim?
For warranty-related questions or claims, please contact Customer Service with your order number and product details. We will assist you with the next steps.
Account & Security
Do I need an account to place an order?
No, you may check out as a guest. Creating an account allows you to track orders more easily and access order history.
Is my personal information secure?
Yes. We use industry-standard security measures to protect your personal and payment information.
Contact Us
How can I contact Customer Service?
If you have questions or need assistance, please contact us using one of the following methods:
Contact Us Page
Email: info@wolfgangcarcare.com
Customer Service hours may vary. We strive to respond to all inquiries as quickly as possible.